Hi Sintra Support Team,

I’m reaching out as an active user who manages multiple brands and projects within Sintra (specifically Sweetface Scans and the Instructions Not Included podcast). I’ve noticed that when I try to set unique conversation preferences for helpers in one workspace, those settings are applied globally across all my workspaces. This makes it extremely difficult to maintain the distinct tone, style, and workflow each brand requires.

I have confirmed this behavior by switching between workspaces, refreshing, and attempting to set different preferences for each. Unfortunately, the helpers’ conversation settings remain identical, regardless of the workspace I’m in.

This is a significant pain point for me and my team.

We need the ability to customize helper conversation settings (tone, reply length, complexity, etc.) on a per-workspace basis. Each project has its own audience and brand voice, and sharing settings across workspaces creates confusion and inconsistency.

Could you please clarify if per-workspace customization is on your roadmap? If not, I strongly urge you to prioritize this feature, as it would greatly improve the platform’s usability for users managing multiple brands.

Thank you for your attention to this matter. I’d appreciate a reply so I know my feedback’s been received!

Best regards,

Aisia