Chatbot function for website customer interaction
in progress
Rokas Judickas
in progress
Hey everyone. We're building this feature already, aiming to roll-out for early users in upcoming weeks.
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Gerardo
Rokas Judickas will it integrate with WIX?
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Eric
Gerardo of course it will, it would have to be platform agnostic. There's no reason to restrict anything they do to one platform.
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Andrea
Rokas Judickas Thhis is great! When would this feature come out, do you have an estimate ETA?
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Carl
Please not only think of WordPress, but especially of Wix.com. An implementation here would also be desirable.
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Eric
Carl why do you think you would only be made for one platform? Apart from the fact that Wix is terrible and always has been since over a decade ago, the Sintra team would not make a Wordpress plugin. They'll make something (a script most likely) that you can embed on any website, even just a single HTML page or any CMS.
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Mike
This would be great - using a wordpress plugin to have Cassie as a support chat would be a big plus on my website. Even if we could use an API connection to Cassie - then I can integrate a chat feature on my website using the API.
In general, these agents are trained for our business and know our content, having an API to connect and use them on our platforms is the way to go. Then I can use the API call on my platforms and have Cassie reply on my company's behalf.
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Luis
Sintra team, do not hesitate to contact me if you guys have any questions related to shopify. I made my own chatbot to do shopify API calls in order to retrieve customer order data and such. Basically developed a website concierge for my store since there was not any out there. I sell through shopify full time so i would love to answer any questions if you guys get stuck in the process due to shopify api being complicated. Seriously, here to help. Joined Sintra nov 2024, and i plan to stick with it. So much growth potential!
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Elliott Rod
Should be able to pick up leads, fix prompt for user, summarize chat history of the session, send information to admin once gather any lead/chats, obviously Cassie will reply and handle this chat feature.
Rokas Judickas
under review
Hey everyone – we're currently looking at this request with product team, sketching out how it should look, feel and work.
Feel free to add any specific use cases or abilities you wish Cassie could do on your websites.
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Jodee
Rokas Judickas Superbly excited for this! I want Cassie to fully scrape my knowledge base (which she is currently struggling to do) and then "rewrite" it in my voice so she can be asked questions just like in your lovely chat sidebar feature :)
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Alasdair
Rokas Judickas If Cassie could answer basic qualification questions, highlight answers in blog articles or knowledge base and provide services information or brochures that would be fantastic. An option to book a call or escalate to a human would be great
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Luis
Rokas Judickas Sintra team, do not hesitate to contact me if you guys have any questions related to shopify. I made my own chatbot to do shopify API calls in order to retrieve customer order data and such. Basically developed a website concierge for my store since there was not any out there. I sell through shopify full time so i would love to answer any questions if you guys get stuck in the process due to shopify api being complicated. Seriously, here to help. If you guys are building the sintra app to read and manage store's orders and products, so much more can be done! would also be able to have our own chatbot that knows EVERYTHING about our store, help with customer inquiries, create products, upsell customers right on chat and take them to checkout, etc..
Joined Sintra nov 2024, and i plan to stick with it. So much growth potential!
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Eric
Alasdair I mean this is technically possible by creating a GPT agent and using it via the API. You can build one using Typebot and integrate OpenAI and other LLMs, then you can paste the code it generates on your website for a chatbot that connects to a database(s), other APIs, Google Sheets, and much more. You can have a completely automated chatbot that you build visually (no code!) and you can self-host so it can run on your own servers, or a cheap cloud VPS.
I'm using Typebot self-hosted via CapRover, and it's great!
(I'm not an affiliate - no links - just Google it ☺️ )
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John Cook
Rokas Judickas https://www.jotform.com/ai/agents/ is a great example on how this works.
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Carl
Please support wix.com
Rokas Judickas
Merged in a post:
Use Cassie as a live chat bot on website and WhatsApp
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Samiullah
I would like to use Cassie as a live chat bot on my website and also have it respond on WhatsApp. This feature would greatly enhance my ability to interact with customers across different platforms, providing a seamless communication experience.